Questions you may ask on your course

1. How long does it take to complete a course ?
It depends on the course. Each course has different time requirements. Read the course’s description or contact your instructor for more specific details.
2. How do I navigate inside a course?

Once you access a course, you will find a full table of contents at the left-hand side of the screen. You can browse through the sections and access the learning unit you would like to study. In most cases you would be better off when simply following the linear course order proposed by the course instructor. In the future you can always come back re-visit any learning unit you wish. Note that learning units that you have visited/completed are marked with a discrete check mark

.
3. Does access to my courses expire?
In most cases, once you have enrolled to a course you will have access for lifetime. Courses with limited time access say so clearly in the course description. Each course carries a certain credit .i.e 25 credits. These credits will be added to your certificates for each course completed.  .
4. How do i write the assessment and get my certificate?

A certified certificate will be  generated and csn be downloaded only once you have completed and passed the assessment at the end of each course. After a certificate has been issued, all your details and the respective course that the certificate is affiliated will appear on the certificate. 

If you fail the assessment , you will get a second chance to rewrite the assessement. Upon failing the third time, you will be forced to re-write the course..
5. How do I access a course that I have completed?

You can access your courses anytime simply by logging in to the platform and visiting the course page. The courses you have purchased appear always first in the school’s course catalogue.

.
6. How can I see who my classmates are?

Clicking on the “Learners” button which is located right above the table of contents in a course, you can see all the enrolled students in a given course.

.
7. Where can I find the class discussion board?

Clicking on the “Discuss” button which is located right above the table of contents in the course, you can access the discussion of this course. You can use this to communicate with your classmates and instructor. 

.
8. How to send a private inbox message to another Learner?

Click on the mail icon at the top.

Click on “New message” tab at the top

Select the co-learner you would like to send the message to (start typing “@” and the name of the student. A list of suggested accounts will appear and you can pick the right one). The fill out your message and click the “send” button.

.
9. How do I download course content?

If you have already purchased a course you only need to visit the course’s page and you will have full access to the content. Alternately, you can access the starting page of your school. The courses you have purchased will appear at the top of the course list. By clicking on a course card you will be directed to its contents.

.
10. How do I contact the course instructor?

For contacting a course instructor you can click the “Ask Instructors” option that can be found on the top right menu)

.
11. What Browsers are Supported?